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Troubleshooting guide for REACTOR App connectivity and Bluetooth audio issues.
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The REACTOR App won't connect to my amp
Quick fixes:
-
Check basics
- REACTOR is powered on
- Bluetooth is enabled on your phone
- Phone is close to REACTOR
-
Reset Bluetooth connection
- On your phone: Settings → Bluetooth → Forget "REACTOR"
- In the REACTOR App: Tap on device card → Forget Device
- On REACTOR: Tap the Bluetooth Pair button on the rear panel
- In the REACTOR App: Tap to connect
-
Restart both devices
- Close the REACTOR App completely
- Power off REACTOR, wait 10 seconds, power on
- Reopen the app and try connecting
-
Check app permissions
- iOS: Settings → REACTOR → Enable Bluetooth
- Android: Settings → Apps → REACTOR → Permissions → Enable Bluetooth and Location
- Try connecting from a different phone to isolate the issue
See also: Bluetooth Connection
Bluetooth connection is unstable or laggy
Optimize Bluetooth performance:
For audio streaming lag:
| Factor | Recommendation |
|---|---|
| Distance | Stay close to REACTOR |
| Obstacles | Minimize walls/objects between devices |
| Interference | Turn off unused Bluetooth devices nearby |
| Phone case | Metal cases can reduce signal strength |
- Bluetooth audio has inherent latency
- This is normal for backing tracks
- For recording, use USB connection instead (zero latency)
- If you experience lag, restart the app and reconnect
See also: Bluetooth Connection
When should I contact Support?
Contact Support if:
- You've tried all troubleshooting steps above
- Connection issues persist across multiple devices
- You see error messages in the app
- REACTOR Control fails to pair after factory reset
- Phone model and OS version
- Description of when the issue occurs
- Any error messages shown
See also: Troubleshooting Guide