If you encounter any Bluetooth pairing issues, please try resetting the Bluetooth function on your Spark amp to see if the issue persists.
Bluetooth Reset Process
- Turn the device off.
- Press and hold the “Preset 4” button (for 3 seconds) then turn on the Spark amp.
- Release the “Preset 4” button until the TAP button starts to blink. Then the reset is done.
- Make sure to remove Spark Amp from recognized devices in Bluetooth settings before pairing again.
If you still experience the same Bluetooth issue after performing the reset, please send us a request via this link. We will follow this up and address it immediately.