This guide helps you resolve common issues during Spark 2 firmware updates.
If you haven't started updating yet:
Before the Update
Computer Doesn't Detect Spark 2
Problem: My computer does not detect Spark 2.
Solution: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.
For Mac users, please try resetting PRAM/NVRAM: How to Reset PRAM or NVRAM
During the Update
WiFi Keeps Scanning
Problem: The Spark app keeps scanning for Wi-Fi and nothing happens.
Solution: Perform a factory reset on the Spark 2 , connect it to the Spark app, and then update the firmware via OTA again.
Entered Wrong WiFi Password
Problem: I entered the incorrect Wi-Fi password during the firmware update process, and now I'm unable to connect the Spark 2 to Wi-Fi.
Solution: Perform a factory reset on the Spark 2 , connect it to the Spark app, and then update the firmware via OTA again.
Update Process Failed
Problem: The firmware update didn't complete successfully.
Solution: Try updating via USB instead. If the USB update also fails, try:
- Use a different computer
- Try resetting to factory default before attempting again
After the Update
Can't Connect Bluetooth After Update
Problem: After the firmware update, Spark 2 cannot be connected via Bluetooth.
Solution: Navigate to the Bluetooth settings of your device, unpair or forget the previous connection with Spark 2 Audio, and then open the Spark app to connect Tone Control before connecting Spark 2 Audio.
Amp Powers On But Is Unresponsive
Problem: After the firmware update, my Spark 2 powers on but is unresponsive.
Solution: Please perform a factory reset .
Won't Turn On - Alternative Updater Needed
If your Spark 2 won't power on after a failed firmware update, follow the dedicated recovery guide: