Spark EDGE Firmware Troubleshooting

Before the Update

Computer Doesn't Detect Spark EDGE

Problem: My computer does not detect Spark EDGE.

Solution: Please attempt to connect to a different USB port directly on the rear of your computer and refrain from using a USB hub.

During the Update

WiFi Keeps Scanning

Problem: The Spark app keeps scanning for Wi-Fi and nothing happens.

Solution: Perform a factory reset on the Spark EDGE, connect it to the Spark app, and then update the firmware via OTA again.

Entered Wrong WiFi Password

Problem: I entered the incorrect Wi-Fi password during the firmware update process, and now I'm unable to connect the Spark EDGE to Wi-Fi.

Solution: Perform a factory reset on the Spark EDGE, connect it to the Spark app, and then update the firmware via OTA again.

After the Update

Can't Connect Bluetooth After Update

Problem: After the firmware update, Spark EDGE cannot be connected via Bluetooth.

Solution: Navigate to your device's Bluetooth settings, unpair or forget the previous connection with Spark EDGE Audio, and then open the Spark app to connect Tone Control before connecting Spark EDGE Audio.

Amp Powers On But Is Unresponsive

Problem: After the firmware update, my Spark EDGE powers on but is unresponsive.

Solution: Please perform a factory reset.

Won't Turn On - Alternative Updater Needed

Problem: The firmware update failed, and now I can't power on the Spark EDGE.

Solution: This requires a special recovery process:

If the power is interrupted during the MCU update process, the Spark EDGE may fail to power on. Please follow these steps to resolve the issue:

1. Perform a Factory Reset: If Spark EDGE still doesn't respond, proceed with the steps below.
2. Disconnect USB: Unplug the USB cable to disconnect the Spark EDGE from your computer.
3. Disconnect Power: Unplug the Spark EDGE from the power outlet.
4. Download Alternative Firmware Updater: macOS / Windows
5. Unzip and Launch Updater:
   
   For macOS users:
   Unzip the updater file, then right-click and select 'Open' to launch it.
   
   For Windows users:
   Do either of the following:
   • Double-click on Spark EDGE Firmware Updater.bat to start the updater.
   • Right-click on Spark EDGE Firmware Updater.bat and select "Run as administrator" to start the updater.
   If you are unable to launch the firmware updater, please refer to the guide on "Open a Mac app from an unknown developer" or "Run a BAT File on Windows".
   Rest assured, this updater is specifically designed to update your Spark amp. It is completely safe, clean, and free from viruses.
6. Connect the Spark EDGE to your computer via the USB cable, then follow the instructions within the alternative updater to complete the process.
7. If the update is unsuccessful, send us the spark_edge_updater.log file from the following folder:
   • macOS: /Documents/PositiveGrid
   • Windows: \Documents\PositiveGrid