How Do I Register My Products?

How to use this guide

Registering your product is a small but significant step that can greatly enhance your overall ownership experience. From warranty service to exclusive offers, the benefits far outweigh the minimal effort required to complete the registration process.

 

The process varies depending on the channel through which you place your order. Please navigate to the appropriate section accordingly.

 

  • Register Your Product via the Spark app
    • This registration process applies to all products that feature connectivity with the Spark app, such as Spark 40/MINI/GO/LIVE, etc.

  • Register Your Product Online
    • If your products, such as Spark CAB, LINK, RIFF, etc., don't have connectivity with the Spark app, please register them online using the provided instructions.

 

Register Your Product via the Spark app

 

1. Log in to the Spark app with the account you placed the order.

 

 

2. Connect the product to the Spark app. Upon connection, a pop-up will appear directing you to the registration page.

 

*If the pop-up doesn't appear, go to the Menu tab and select the product card. Then, scroll down to the serial number and tap on it.

Screen_Recording_20240524_105554_Spark.gif

 

 

3. Tap "Register Hardware," and you will be redirected to the login page, automatically logging you into the registration page.

 

 

4. Confirm the email account and the serial number of the product then tap "Next".

*If the information is incorrect, please reach out to support.

*The "My Product" page only shows orders made on Positive Grid's official website. If you don't see your purchase there, even if it was from Positive Grid, don't worry. Please navigate here to register your product.

 

 

5. That's it! You've registered your product successfully!

 

See more:

How Do I Update My Warranty?

 

 

 

Register Your Product Online

 

1. Log in to the "My Product" page using the account with which you purchased the product.  

*If you haven't signed up for a Positive Grid account, please click "Sign Up Now" in the top-right corner and log in to the page again.

 

 

 

2. Click the "REGISTER" button below the product you'd like to register.

 

*The "My Product" page only shows orders made on Positive Grid's official website. If you don't see your purchase there, even if it was from Positive Grid, don't worry. Please navigate here to register your product.

 

 

3. Fill out the necessary information and click the "NEXT" button.

 

 

4. That's it! You've registered your product successfully!

 

See more:

How Do I Update My Warranty?

 

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