How Do I Register/Unregister My Products?

This guide will show you how to register your Positive Grid hardware products. 

Selected products with Spark app connectivity can also be registered via the Spark app.
All hardware products can be registered in the User Center.

Register Products via the Spark app

    1. Log in to the Spark app.

    2. Connect your Spark app to your Spark amp.

    3. If your amp is not registered, a pop-up will prompt you to register. Tap "Register" to complete the registration.
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      If you've previously skipped this notification, you can still find the "Register" option under your Spark amp's device card next to the serial number.
      Register.png

Register Products in the User Center

    1. Log in to My Products using the account you used for the purchase. 

    2. Select "Add Device" from the account overview or hardware devices tab.



    3. Enter your serial number and follow the on-screen instructions.
      (Need Help? How To Find My Product Serial Number?)

    4. Once registered, your device will appear under My Products > Hardware Devices.

Unregister Products in the User Center

    1. Log in to My Products using the account you used for the purchase.

    2. Find your product and click "DEVICE DETAILS" next to it.DR1.jpg

    3. Click "Unregister" below the product image.
      DR2.jpg

    4. Follow the on-screen instructions to complete the process.

See more:

Spark 2 Upgrade Pricing

How Do I Update My Warranty?

 

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