Can’t Connect Spark App to my Spark Amp via Bluetooth

In this guide, we will show you the most common Bluetooth connection issues with the Spark amp, guiding you through the possible solutions to fix them.


Check your Bluetooth connection

  1. Go to the "Menu" page in Spark app.

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  1. Click on the Spark amp card on the top.

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  1. Connect via "Tone Control" and "Bluetooth Audio". Please make sure both are connected.

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  1. If any of these 2 options can't be connected, proceed with the next step.

Preparation

  • Make sure Bluetooth is turned on on your mobile device.
  • Close all background apps before you start to connect the amp.
  • Turn off Bluetooth from all other mobile/tablet devices in your room (Bluetooth speakers, Apple Watch, etc).
  • Bluetooth indicator on the rear of the Spark amp will stay in solid Blue when paired; it flashes when it's discoverable.

 

Reset Bluetooth, then pair them again.

  1. Reset your Spark amp's Bluetooth. (Spark 40 / Spark MINI)
  2. Remove Spark Amp from recognized devices in Bluetooth settings. (AndroidiOS)

 

Update firmware and reconnected

  1. Upgrade to the latest firmware version. (Spark 40 / Spark MINI)
  2. Perform a factory reset on Spark amp. (Spark 40 / Spark MINI)
  3. Reconnect Spark app to Spark amp via bluetooth. 

Android Troubleshoot

  1. Remove/forget all paired Bluetooth connections on your phone/tablet to ensure there's minimal interference.
  2. Try to enable GPS/Locations services if you're failed to connect.

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iPhone/iPad Troubleshoot

  1. Remove/forget all paired Bluetooth connections on your phone/tablet to ensure there's minimal interference.
  2. If the output signal only coming out from your mobile device, Go to Settings>Bluetooth, select & connect Spark 40 Audio to ensure that you can playback all signals through the speakers on Spark amp.

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